Customer Care

“The Customer Care team is at the heart of Nautor, working closely with all departments to assist Swan owners with any request. From technical queries and spare parts to the most complex refit, the team will ensure that the maintenance of your Swan meets the highest standards.


Nautor’s Swan Customer Care offers personalized project analysis based on each Swan owner’s needs and provides the gateway to the rest of the company’s resources. The Customer Care team has performed and coordinated a large number of refit projects of various magnitudes and it is this experience, coupled with Nautor’s exclusive product knowledge, that makes the services on offer truly unique.


Nautor’s Swan Customer Care offers a wide range of services, from annual maintenance to certified repairs or spare parts to a full refit for all Swans. The Service is available first and foremost at the Nautor headquarters in Pietrasaari, Finland and in the main Med Yards: Scarlino Yacht Service, Nautor Villefranche, EMV Marine in Palma de Mallorca and Badalona. Moreover, Nautor provides a network of 15 authorized Service Centers around the world and a Mobile Customer Care team attending regatta events.


The expertise and experience of Nautor’s technicians is second to none and the coordination between Nautor’s Swan Customer Care and Nautor’s Swan partners ensures the best outcome for any project. The team of experts provides fully guaranteed quality workmanship. Whatever the age or condition of your Swan, wherever your Swan is in the world, if you are planning service, upgrade, refit or repair work, make Nautor’s Swan Customer Care team your first port to call.”

T +358 (0) 44 799 2557




Scarlino Yacht Service
58020 Scarlino Italy
T +39 0566 867031



Nautor Villefranche – Maison Cantonnière
Port de la Darse, 06230 Villefranche-sur-Mer France
T +33 (0)4 93 766 007



Nautor Swan Service Palma
Edificio Global
Oficina 9, Edif. Espigón
Muelle Viejo
07012 Palma de Mallorca
Oscar Ibanez: M + 34 654 60 03 07
Carlos Ortin: M +34 675893 857
Mateo Llinas: M +34 690900 151



Moll de la Ribera
13-14, Port de Badalona
08912 Badalona (Barcelona) SPAIN
Contact: Oscar Ibañez
T +34 933207531
M +34 654 600 307