Customer Care

Nautor's Swan Customer Care offers certified repairs and refit services for all Swans, first and foremost at the home of Nautor in Pietarsaari, Finland. Nautor’s Swan Customer Care also has dedicated service yards in France and Italy, as well as a network of more than a dozen Authorized Service Centres around the world.

The competence and experience of Nautor’s technicians is second to none and is the coordinated manner in which the Nautor’s Swan Customer Care team manages the project and works with Nautor’s partners to ensure the best end result for your Swan that sets us apart.

The Customer Care team has the best understanding of the technical specifications and requirements of your Swan. The team of experts provides quality workmanship, which is fully guaranteed. Whatever the age or condition of your Swan, wherever your Swan is in the world, if you are planning service, upgrade, refit or repair work, make the Nautor's Swan Customer Care team your first port of call.

For more information, contact customercare@nautorswan.com

Refit

Nautor’s Swan Customer Care offers personalized project analysis based on the owners’ needs and provides the gateway to the rest of the company’s resources.

The Nautor’s Swan Customer Care team has performed and coordinated a large number of refit projects of various magnitudes and it is this experience, coupled with Nautor´s exclusive product knowledge, that make the services on offer truly unique. Whether your needs are replacing a teak deck or interior refurbishment, you could not be in better hands than at Nautor.

To discuss a refit of your Swan, please contact technical-service@nautors-swan.com

Yacht Survey
& Inspections

In many occasions, a Swan owner may wish to have an independent survey or inspection conducted to assess its technical status, for example prior to a sale.
Nautor´s Swan Customer Care is available anywhere in the world to survey your yacht, at any period of the year. 
A Nautor’s Swan Customer Care survey is carried out using the original testing and commissioning protocols applied when the yacht was launched.

For more details contact Nautor’s Swan Customer Care: technical-service@nautors-swan.com

Spare parts

Nautor stocks the many parts which are required for everyday maintenance of your Swan, as well as most custom components that Swan owners will not find anywhere else in the world. No matter where you are in the globe, Nautor’s Swan Customer Care team can coordinate the delivery of the spare parts you need.

To enquire about spare parts, manuals or drawings for your Swan, please email 
spareparts@nautors-swan.com

Service Yards

Customer Care is at the heart of Nautor, working closely with all departments to assist Swan owners with any request. From technical queries and spare parts, to the most complex refit, the team will ensure the maintenance of your Swan meets the highest standards.

Nautor's Swan Customer Care is based at the yard in Pietarsaari, Finland with two other European locations to serve your needs. The team will also travel anywhere in the globe and has 12 authorised service centres around the world.

To contact a Nautor Service Yard, please email 
technical-service@nautors-swan.com

Northern Europe

Nautor's Swan Customer Care is based at the heart of the company in Pietarsaari, Finland. The home of Swan, the Nautor yard can handle any repair or refit request relying on the company's skilled engineers, craftsmen and technicians.

Nautor's Swan Customer Care
Oy Nautor Ab
68601 Jakobstad, FINLAND
T +358 6 760 1 111

Robert Holm
Customer Care Director
68601 Pietarsaari, FINLAND
T + 358 6 7601 703

Mediterranean

Italy
The Nautor’s Swan Customer Care team at Scarlino Yacht Service in Tuscany offer full support and certified Swan service to Swan owners. With a 30 tons crane and 100T travel lift, the team of more than 20 technicians are well suited to assist with your service or refit.

Nautor's Swan Customer Care – Italy
Scarlino Yacht Service
58020 Scarlino Italy
T +39 0566 867031

France
With over 20 years of experience maintaining Swans, the Nautor’s Customer Care team in Villefranche is a logical choice for Swan owners to undertake repairs, refit and warranty work. With 15 berths and over 10 technicians on site, Nautor Villefranche can provide excellent care of your Swan.

Nautor's Swan Customer Care – France
Nautor Villefranche - Maison Cantonnière
Port de la Darse, 06230 Villefranche-sur-Mer France
T +33 (0)4 93 766 007

Spain
Nautor´s Swan Customer Care – Spain
Nautor Swan Service Palma
Muelle Viejo. Edif. Espigón
07012 Palma de Mallorca
T +34 678040818
T +34 616311788
palmaservice@nautors-swan.com